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| Frequently Asked Questions |
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TOP 10 QUESTIONS
HOW TO GET A FREE COUNT & QUOTE
LIST TYPES & SERVICES OFFERED
LIST PRICING
HOW TO ORDER ONLINE
LIST FORMAT & TURNAROUND TIME
DATA SOURCES & COLLECTION METHODOLOGIES
PRIVACY COMPLIANCE
ACCURACY GUARANTEES
ABOUT USADATA
GET HELP / CONTACT USADATA
WHO’S WHO?
TOP 10 QUESTIONS
How much does a list cost?
How can I get a free list count and quote?
What types of lists does USADATA offer?
When do I get my list?
What will my list look like?
How do I get my list? In what formats will it arrive? How do I download or import my list into my preferred program?
Can I create mailing labels from the list?
What is the accuracy rate of my list? What is the deliverability
rate of my list?
What if I want to filter by something that's not available in the
Prospecting Portal?
I’m new to Direct
Marketing, what do you suggest to maximize the
return on my investment?
HOW TO GET A FREE COUNT & QUOTE
How can I get a free list count and quote?
LIST TYPES OFFERED
What types of lists does USADATA offer?
What is the difference between a Consumer List and an Occupant List?
What other services does USADATA offer besides mailing lists and sales leads?
LIST PRICING
How much does a list cost?
What is the minimum order?
Are there volume discounts if my company orders many lists?
What do you mean by usage terms? What’s the difference between a one-time use of the list versus unlimited use?
How will you know if I use the list more than once?
What is the impact on list price for choosing multi-use?
How may I use the list? Are there any restrictions?
How do I pay? Do you have to receive payment before processing the list?
How much do Labels cost?
HOW TO ORDER ONLINE
What computer software is required to use the Prospecting Portal?
How do I select a geography?
How do I target consumers?
How do I target businesses?
What is Build Your Own?
Help! My available count is too low!
Help! My available count is too high!
Can I order just a portion of the entire list?
LIST FORMAT & TURNAROUND TIME
When do I get my list?
How do I get my list? In what formats will it arrive? How do I download or import my list into my preferred program?
What will my list look like?
Can I create mailing labels from the list?
How much do Labels cost?
How do I save my list data onto my computer?
How do I pull my data file into an Excel spreadsheet?
When I open my list file in Excel I cannot see all the data.
How can I fix this?
When I look at Zip Codes from Northeastern states that start with zero they only show up as 4 digits. How can I fix this?
DATA SOURCES & COLLECTION METHODOLOGIES
What is the data source for my mailing list? What is the data
collection methodology?
PRIVACY COMPLIANCE
What about consumers/businesses who have requested to be removed
from mailing lists?
How can I obtain a Subscription Account Number?
ACCURACY GUARANTEES
What is the accuracy rate of my list? What is the deliverability
rate of my list?
Why might my list be undeliverable?
What has Dun & Bradstreet (D&B) done to increase deliverability?
ABOUT USADATA
Who is USADATA?
What is the Prospecting Portal?
What are the benefits of using the Prospecting Portal?
Who provides this service?
GET HELP / CONTACT USADATA
What if I want to filter by something that's not available in the
Prospecting Portal?
How can I give feedback and comments about the Prospecting Portal?
How can I learn more about direct mail targeting?
WHO'S WHO?
Who is Acxiom?
Who is D&B (formerly Dun & Bradstreet)?
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GENERAL INFORMATION
What is the Prospecting Portal?
USADATA's Prospecting Portal is an on-demand application that allows you to
customize and order a targeted consumer or business list with your credit card
safely and securely in just a few simple clicks. Your list will be available to
download within minutes, which means less time searching for new prospects
and more time selling to them.
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What are the benefits of using the Prospecting Portal?
The benefits of using the Prospecting Portal are:
- Accurate, privacy-compliant lists, specific to your business needs
- Quick turnaround time - typically within 2 hours
- Free real-time list counts and price quotes
- Easy to use - customize and order lists in minutes
- Live help from our Data Specialists who have helped thousands of businesses select a list
geared to achieving maximum ROI
- Site is accessible at any time from any computer
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Who provides this service?
The Prospecting Portal is brought to you by USADATA, in conjunction with the Acxiom Corporation and Dun &
Bradstreet (D&B).
See WHO'S WHO for more information.
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What is the data source for my mailing list? What is the data collection methodology?
For Consumer Lists: The data for your mailing list comes from Acxiom's InfoBase, the most
comprehensive collection of US consumer, business, and telephone data available from one source.
The unique combination of rich data from InfoBase - long recognized as the industry leader - and database
management expertise from Acxiom, results in a list with maximum coverage and deliverability. What sets
InfoBase apart from the competition is smarter architecture - the InfoBase database is simply built better.
The following process takes place quarterly to ensure fresh and reliable data:
- First, Acxiom gathers and integrates information from more than fifteen of the nation's top data
sources.
- Next, all potential InfoBase data undergoes a rigorous screening process by Acxiom's analytical and
database teams.
- Then, once the data is entered into the master InfoBase database, all records are multi-verified and
ZIP+4 coded.
- Finally, the addresses are cleaned through National Change of Address (NCOA) and Delivery Sequence
Files (DSF) before going through Direct Marketing Association (DMA) and deceased suppressions.
Your consumer mailing list is sourced directly from a component of Acxiom's InfoBase called InfoBase List.
InfoBase List is a consumer list product consisting of base names and address records combined with
comprehensive InfoBase Consumer data, including key demographics, home ownership characteristics,
purchasing behavior, and lifestyle data. With InfoBase List, marketers can reach more than 170 million
individuals in over 100 million U.S. households nationwide. The end result is one of the largest multi-source
databases in the world containing current demographic and lifestyle information on over 95% of U.S.
households.
For Business Lists: The D&B Wholesale Business List is multi sourced. For example, records are
sourced from yellow pages, credit inquiries, Internet, business registrations, payment experiences, public
records, Secretary of State files, credit inquiries and more.
D&B uses every means at their disposal to identify new businesses entities from their many sources. Each
new record as well as the maintenance records is subjected to:
- Over 2,000 computer validations for inconsistencies to ensure the accuracy of their data, including
addressing, telephone connectivity or other data elements on record.
- The record maintenance process starts with verification of each record, each year.
- Over 100 million calls per year are made to maintain the file.
- Duplicate records are eliminated using D&B's sophisticated matching techniques.
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When do I get my list?
You will be able to download your list within 24 hours of placing your order, but lists are typically delivered within
2 hours.
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How do I get my list? In what formats will it arrive? How do I download or import my list into my preferred program?
You will be issued an order number when you have finished placing your order, which you will want to keep for your records. Once your credit card information has been processed and your list order has been fulfilled, you will receive an e-mail with the links to download your list. One link will be in Excel format and the other link will be in Comma-delimited Text format.
To download your mailing list in Excel format*:
1. Click on the link in the e-mail for the MS Excel download.
2. When prompted with the "File Download" window, select "Open".
3. When your mailing list opens in MS Excel, go to the "File" menu and select "Save As."
4. Save your file as an MS Excel Workbook.
* If you plan on
creating printed mailing labels in MS Word, we recommend you download your list in this format.
To download your mailing list as a Comma-delimited Text file*:
1. Click on the link for the text download.
2. When prompted with the "File Download" window, select "Save".
3. In the "Save As" window, please name your file and change the "Save As Type" to "All Files".
4. Click the "Save" button.
5. Using your desired program, locate the file you just saved.**
* A comma-delimited text file is a universal format that can be imported into most programs including Access, Lotus,
ACT, Excel, and many others.
**Note: When you attempt to open the file in your desired program, you will need to adjust the "Files of Type" selection in the "Open" window to "All Files".
To import your mailing list into an ACT Database:
1. Click on the link for the MS Excel download.
2. When prompted with the "File Download" window, select "Open".
3. When your mailing list opens in MS Excel, go to the "File" menu and select "Save As".
4. Save your file in DBF format.
5. Go into your ACT program and open the DBF file.
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What will my list look like?
Consumer Lists
Business Lists
Saturation/Occupant Lists
Physician Lists
New Homeowner Lists
New Mover Lists
Your list will be sent in two formats:
- Comma-delimited ASCII text format, which you can easily download and import into Excel, Access, Lotus, ACT, as well as many other programs.
- Excel format, which you also can easily download and import into Access, Lotus, ACT, as well as several other programs. * If you plan on creating printed mailing
labels in MS Word, we recommend you download your list in Excel format.
Consumer Lists: All consumer lists will include the Standard Data Elements listed below in the output of the list. The Optional Data Elements will be included in the output of the list
only when selected.
View a sample Consumer
List
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| Standard Data Elements |
Optional Data Elements |
| Consumer Name |
Melissa G Young |
| Prefix Title |
Ms |
| First Name |
Melissa |
| Middle Initial |
G |
| Last Name |
Young |
| 1st Address Line |
98 Lake Ct |
| 2nd Address Line |
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| City |
Cobb |
| State |
NY |
| ZIP Code |
12345 |
| ZIP Code-Zip4 |
5432 |
| Carrier Route |
C000 |
Business Lists: All business lists will include the Standard Data Elements listed below
in the output of the list. The Optional Data Elements will be included in the output of the list
only when selected.
View a sample Business
List
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| Standard Data Elements |
Optional Data Elements |
| Business Name |
Employee Size Range |
| Address |
Phone Number |
| City |
Fax Number |
| State |
Year Business Started |
| Zip Code |
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| Zip4 |
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| Carrier Route |
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| Delivery Point Code |
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| Latitude |
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| Longitude |
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| FIPS County |
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| FIPS State |
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| MSA |
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| Tradestyle Name* |
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| Primary SIC Code |
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| Secondary SIC Code |
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| Contact Name* |
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| Contact Title* |
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*Included where available
View Other Sample Lists
The following list types are only available offline by calling a Data Specialist at 1-800-395-7707. These lists can be delivered in any file format you prefer within one business day, typically within 3-4 hours. Click on any list type below to view a sample.
Saturation / Occupant List
Physician List
New Homeowner List
New Mover List
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Can I create mailing labels from the list?
Please click the link below for step-by-step instructions on creating printed mailing labels. We recommend that you download your list first into Excel format. If you have any questions or need assistance, please contact a Data Specialist at 1-800-395-7707.
http://office.microsoft.com/en-us/assistance/HA011269731033.aspx
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What about consumers/businesses who have requested to be removed from mailing lists?
Consumer Lists:
Every month Acxiom
purges from their InfoBase file names that appear in the Do Not Call
databases administered by the Direct Marketing Association (DMA) and
State Attorney's General (SAG) for participating states. Additionally,
the FTC’s Do Not Call database is used as a suppression file whenever a
list is ordered with phone numbers.
Business Lists: If a privately owned company asks to be delisted, D&B will remove the business from their marketing file.
There is no requirement to have Do-Not-Call type files in the business arena.
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What is the accuracy rate of my list? What is the deliverability rate of my list?
Consumer Lists: The deliverability rate is guaranteed to be 94%. We typically see between
98-99% deliverability on residential lists.
Business Lists: While Dun & Bradstreet does their very best to keep the data fresh and the
addresses as current as possible, sometimes mail pieces will be returned as undeliverable.
Sometimes as much as 10% is returned due to problems unrelated to the data collection process.
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Why might my list be undeliverable?
Consumer Lists: You may receive some returned mail because a person has moved
within the past 3 weeks, they are in jail, or a provider has miscoded a file. Consumer lists
do go through a rigorous cleansing process to ensure a high deliverability rate. See
"What is the data source for my mailing list? What is the data collection methodology?"
for more information.
Business Lists: Over 20% of businesses relocate each year.
- Please note that not every business fills out a change of address form and if they
do, it may not be correct
- The USPS has strict rules to prevent mail being incorrectly forwarded to the wrong
business address. Sometimes, these rules prevent the appropriate address changes and
forwarding to be made.
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What has Dun & Bradstreet (D&B) done to increase deliverability?
In addition to the data collection methodology, D&B periodically scrubs their list against:
- USPS National Change of Address (NCOA) file.
- Delivery Point Verification (DPV) is used by D&B to confirm that the Post Office has actually
confirmed that they deliver mail to that particular address.
- Delivery Sequence File (DSF) is used by D&B to confirm all of the delivery points in the United States,
provided by the USPS.
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What computer software is required to use the Prospecting Portal?
To access the site, you will need a Javascript enabled browser that supports graphics and secure encryption,
such as Internet Explorer 4 and above or Netscape Navigator 4 and above. To place your order, you will need
an e-mail address and a credit card.
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How do I save my list data onto my computer?
- Get your list by clicking on the link in the "Order Complete" email. The file will open in your browser.
- Click "File" then "Save As". A "Save Web Page" window will appear.
- Change the "Save as type" from "Web Page, complete (*.htm, *.html)" to "Text File (.txt)".
- Choose the "Save in" location and click "Save". Note where you saved the file.
- Close the Microsoft Internet Explorer Window, closing the data file.
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How do I pull my data file into an Excel spreadsheet?
- From within Excel open a blank spreadsheet by clicking on "File" in the top toolbar, then click "Open".
- On the bottom of the window that pops up, change the "Files of type" selection to "All Files (*.*)" to make sure you can see the data file.
- At the top of the same pop up window (at "Look in"), locate your file on your computer or local network.
- Highlight the data file and click "Open". A "Text Import Wizard" will appear.
- Verify that the "Original data type" is set to "Delimited" (it should be the default). Click "Next".
- Under the "Delimiters" section, "Tab" should already be selected. Leave the "Tab" option checked and check
off the "Commas" option. Both "Tab" and "Comma" should be checked off. The "Data Preview" window should
now show the separate columns.
- Click "Next" then "Finish". The wizard will close and the data in the spreadsheet will be separated into columns.
- Save the file by clicking "File" then "Save As".
- Change the "Save as type" to "Microsoft Excel Workbook (*.xls)".
- Verify the "Save in" location is where you want to save the new file, then click "Save".
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When I open my list file in Excel I cannot see all the data. How can I fix this?
- Highlight the entire document by clicking the blank cell in the upper left hand corner of the spreadsheet:
the intersection of row 1 and column A (Above row 1)
- Once the spreadsheet is highlighted, click on "Format" then "Column" then "AutoFit Selection" and the
column width will automatically adjust to the widest entry in each column.
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What if I want to filter by something that's not available in the Prospecting Portal?
In addition to the features offered in the Prospecting Portal, USADATA has access to more
demographic, lifestyle, consumer behavior, and research-enhanced selections.
If you do not see a variable you wish to use in defining your target audience, please contact
a Data Specialist at 1-800-395-7707, Monday through Friday, 9am to 6pm EST.
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TARGETING YOUR LIST
How do I select a geography?
First, identify the geographic region that you would like to target. The following are the available geographic
targets as well as some guidelines for selecting:
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STATE - Select this option if you want to target people or businesses from a particular state
(e.g., anyone who lives in the state of Hawaii)
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METROPOLITAN AREA (MSA) COMING SOON! -
Select this option if you want to target people
or businesses from a particular metropolitan area. The MSA is a county or group of counties defined by the
US Census Bureau, which identifies urbanized areas including their surrounding suburbs. (e.g., anyone who
lives in the Greater New York City area, NY)
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COUNTY - Select this option if you want to target people or businesses from a particular
county within a certain state (e.g., anyone who lives in Norfolk County, MA)
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CITY - Select this option if you want to target people or businesses from a particular city.
A city is defined as an aggregate of zip codes identifying an urban area (e.g., anyone who lives in Oakland,
CA)
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ZIP CODE - Select this option if you want to target people or businesses who share a particular
zip code (e.g., anyone with 74820 as their zip code) SELECT FROM A LIST will allow you to narrow down your
choice of zip codes by first specifying a state, and then selecting from the zip codes of that state. TYPE IN will
allow you to enter in zip codes that have been pre-determined by you.
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SCF - Select this option if you want to target people or businesses who share the same first
three digits of their zip code (e.g., 76008 and 76043 have the same SCF) TYPE IN will allow you to enter in
SCF's which have been pre-determined by you.
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RADIUS - Select this option if you want to target people or businesses based on a radius
around an address by following these simple steps:
- Select Radius around Address option and click Next.
- Enter the street address, city, state, and zip code for your radius search and click Next.
- A list of possible address matches will appear. Choose the correct address and click Next.
- A map will appear defaulting to a 3-mile radius around the address you specified. A box containing each
of the zip codes within the radius will appear on the right. You may change the size of the radius by entering
in a new distance and clicking Change Radius. You may remove all undesired zip codes from your
search by highlighting the zip code(s) and clicking Remove. After you’ve made your selections, click
Next.
- You will then be instructed to define your target audience. Once this is completed, a
real-time list count will be generated detailing the total number of available prospects based on the
parameters you specified.
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How much do Labels cost?
Mailing labels can be provided for an additional cost of $0.015 per record plus shipping. There is
a minimum charge of $60.00 for labels (shipping included). This minimum charge is separate from
the cost of the list itself.
What will my labels look like?
Labels will be provided on Standard Avery 5160 model labels (2 5/8” x 1”). There will be 30 labels (3 x 10) per sheet.
When will I receive my labels?
Mailing Labels will be received within 2-3 business days from the time that your order is placed.
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When I look at Zip Codes from Northeastern states that start with zero they only show up as 4 digits. How can I fix this?
- Highlight the column with Zip Codes in it by clicking on the letter above the column of Zip Codes.
- On the top toolbar click on "Format" then "Cells".
- Within the "Number" tab, highlight "Special" from the category field and highlight "Zip Code" and "OK". Zeros should appear in front of any Zip Code that previously had only 4 digits.
- Click "File" then "Save" to save the format changes.
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How do I target consumers?
After you define your geography, the next step is to identify the type of consumers you would like to contact.
The Targeting Criteria screen provides several demographic variables from which to choose including
income, age, and marital status. The more criteria you select, the more precise your list will be.
How do I target businesses?
After you define your geography, the next step is to identify the type or size of business you are trying to
contact. You can pull all businesses with a specific geography, certain types of businesses by SIC Code, or
certain sizes of businesses by employee size, sales volume and/or sales growth.
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What is Build Your Own?
Build Your Own is a way to create your own custom set of filters to our consumer and business databases.
You will be able to choose the type of characteristic of interest and ranges of values. For example, for
consumers you may wish to select only people in a specific age range or gender. For businesses you may wish
to select only businesses in certain industries or size ranges. Value ranges within a characteristic are treated
with OR logic (for example, you may select people who are 25 to 34 years old OR 35 to 44 years old).
Different characteristics are treated with AND logic (for example 25 to 34 years old AND male).
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Help! My available count is too low!
If your list count is lower than you expected, you may want to expand your geography and/or broaden your
list criteria. For example, suppose you plan to target married couples with middle incomes in the San Diego
market, defined by zip codes in that area. One option is to add neighboring zip codes. Another option is to
change the geographic select to be the entire San Diego metropolitan area. If you prefer to broaden your list
criteria, you could include additional income levels to increase your available count.
Help! My available count is too high!
There are two ways to shrink your list. The first is random selection: Suppose you plan on mailing 8,000
prospects this month, but the list selection process yielded 15,000 prospects. By entering in 8,000 in the
Desired Order Size box on the Your Order screen, you will get 8,000 prospects randomly selected from the
original 15,000. The other way to decrease a list count is to further narrow down your geographic area and/or
your selection criteria.
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Can I order just a portion of the entire list?
Yes. Simply enter your desired order quantity in the 'Desired Order Size' box, and a list of this size will be
randomly selected from the entire available count. **If you may want to order the remaining names in the
future, please contact a Data Specialist at 1-800-395-7707 to complete your order. A Data Specialist can
make certain that any future order you place includes fresh prospects only without any duplicates.
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PRICING/PURCHASING
How much does a list cost?
The price of the list depends on the categories you use to compose your list, the quantity of
prospects that you desire, and how many times you plan to use the list. The pricing chart below
reflects the price for a one-time use of the list (can use the list only once). All online orders have
a minimum cost, including any discounts, of $75.00.
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CONSUMER LISTS/LEADS |
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Base Record and Phone |
250-500 |
501-1,000 |
1,001 - 5000 |
5,001-25,000 |
25,001+ |
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Base Record |
$0.1400 |
$0.1000 |
$0.0700 |
$0.0450 |
$0.0350 |
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Phone Number Where Available |
$0.0180 |
$0.0180 |
$0.0130 |
$0.0100 |
$0.0100 |
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Phone Number Present (lower count) |
$0.0180 |
$0.0180 |
$0.0130 |
$0.0100 |
$0.0100 |
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Demographics Filters |
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Adult Age (2-year) |
$0.0120 |
$0.0120 |
$0.0100 |
$0.0050 |
$0.0030 |
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Income Range (Estimated Household) |
$0.0100 |
$0.0100 |
$0.0080 |
$0.0050 |
$0.0050 |
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Gender |
$0.0075 |
$0.0075 |
$0.0050 |
$0.0025 |
$0.0025 |
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Homeowner/Renter |
$0.0150 |
$0.0150 |
$0.0130 |
$0.0115 |
$0.0100 |
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Dwelling Type (Single vs Multi Only) |
$0.0075 |
$0.0075 |
$0.0055 |
$0.0040 |
$0.0040 |
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Length of Residence |
$0.0075 |
$0.0075 |
$0.0055 |
$0.0040 |
$0.0040 |
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Home Market Value |
$0.0150 |
$0.0150 |
$0.0130 |
$0.0115 |
$0.0100 |
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Lifestyle Interests, 1st |
$0.0200 |
$0.0200 |
$0.0150 |
$0.0250 |
$0.0200 |
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Lifestyle Interests, 2nd+ |
$0.0080 |
$0.0080 |
$0.0070 |
$0.0070 |
$0.0070 |
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Mail Order Buyer |
$0.0110 |
$0.0110 |
$0.0090 |
$0.0075 |
$0.0075 |
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Credit Card User |
$0.0150 |
$0.0150 |
$0.0130 |
$0.0115 |
$0.0100 |
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Real Estate Investor |
$0.0200 |
$0.0200 |
$0.0180 |
$0.0165 |
$0.0165 |
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* $75 minimum online order |
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* $100 minimum offline order |
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